Every message we receive goes to a real person. There is no automated system behind our live chat, no template replies on email and no bot handling the contact form. If you send it, someone reads it.
How to Reach Us
- Email: Write to us at [email protected] for anything that needs a detailed response
- Live Chat: Start a conversation directly on the site for real-time assistance
- Contact Form: Fill in the form below and our team will respond as a priority
Where We Are
We are based at 2a Kingfisher Court, Uckfield, East Sussex, TN22 1QQ, United Kingdom. This is where the team operates from day to day.
Support Hours
Live chat runs Monday to Saturday 8:00-19:45 and Sunday 9:00-17:00. Email is picked up within 24 hours – usually sooner.
What We Can Help With
- Deposits and withdrawals
- Account registration and login
- Identity verification and KYC
- Bet settlement queries
- Responsible gambling and self-exclusion
- Promotions and bonus terms
- Technical issues on desktop, mobile and app
Complaints
Put your complaint in writing via live chat or email and we will acknowledge it within 48 hours. If we have not resolved it to your satisfaction after 8 weeks, you can take it to IBAS at ibas-uk.com for independent review.